Public Relations / Guest Services / Marketing Positions







Outreach Specialist (Limited Term)
University of Notre Dame
Notre Dame, Indiana, USA


The University of Notre Dame (http://ND.jobs) is accepting applications for a Outreach Specialist (Limited Term).

Applications will be accepted until 3/5/2018.

The Snite Museum of Art and the Hesburgh Libraries of Notre Dame seek a knowledgeable and collaborative Outreach Specialist for an approximately three-year position to end July 2021, generously funded by the Mellon Foundation. The individual in this role will serve as a coordinator, communicator, and facilitator for the development of tools to unite specialized digital collections from the Snite Museum of Art and the Hesburgh Libraries.

The Museum and Libraries will create a web-based digital image and text database describing artworks within the Museum's and Libraries' permanent collections. While it will be accessible to scholars worldwide, the database is most desired because it is essential to continuing and enhancing Notre Dame faculty and student engagement with the collections. At the culmination of the project, curators, librarians, and Notre Dame faculty and students, as well as external audiences, will be able to view, study, and share the University's cultural resources through a set of shared tools. The outreach specialist will facilitate the creation of several demonstration exhibitions organized to support specific Notre Dame classes and featuring cultural resources that have been identified through the database.

Reporting to the Museum director, this individual will work with the Museum and Libraries team assembled to create the database. They will also work closely with diverse campus stakeholders, including faculty, staff, and students, to form and communicate the product vision by gathering use cases and requirements, negotiate priorities for feature enhancements, and determine which development activities contribute the most strategic value. They will be expected to understand and address the potential use of the newly developed tools in the classroom, within course curricula, and as part of scholarly research.

This individual is expected to participate in all regular planning and progress review sessions, and has authority to accept or reject completed work by development staff. They will also be tasked with designing and executing training sessions on the completed product for campus and community stakeholders including Hesburgh Libraries and Snite Museum of Art staff.

Some specific responsibilities include:
  • Engage with campus and community stakeholders to identify and prioritize feature sets for an integrated library and museum preservation and exhibition platform;
  • Work with dedicated software engineer to represent end-user needs in development of a new platform;
  • Collaborate on prototyping and testing the platform at all stages;
  • Develop sample curricula and research demonstrations to facilitate product adoption. This will include organizing demonstration exhibitions featuring artworks and artifacts from the collections of the Snite Museum of Art and the Hesburgh Libraries;
  • Train Snite Museum staff, faculty, and students in the use of web-based digital image database.
Minimum Qualifications:
  • Master’s degree or Bachelor’s degree in art history, museum studies, library science, or information science
  • Experience working directly with faculty and college students to connect researchers with museum or library resources; familiarity with collection databases, image delivery systems, and metadata
  • Effective communication skills including oral, written, and presentation capabilities
Preferred Qualifications:
  • Experience with HCI (Human Computer Interaction) or UX (User Experience) would add value
ABOUT NOTRE DAME:
The University of Notre Dame, founded in 1842 by Rev. Edward F. Sorin, C.S.C., of the Congregation of Holy Cross, is an independent, national Catholic university located in Notre Dame, Ind. For the fifth consecutive year, the University of Notre Dame has received Honor Roll distinctions as one of the top 10 higher education workplaces in the country in the Chronicle of Higher Education's annual "Great Colleges to Work For" survey...and we are proud of it!

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and others that will enhance our community. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).

APPLICATION PROCESS:
Please apply online at http://ND.jobs to Job # http://apptrkr.com/1170307. For additional information about working at the University of Notre Dame and various benefits available to employees, please visit http://hr.nd.edu/why-nd. The University of Notre Dame supports the needs of dual career couples and has a Dual Career Assistance Program in place to assist relocating spouses and significant others with their job search.

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Please reference museum-employment.com when applying for this job.
This job posted by MERC from February 21 through March 5.







Guest Relations Representative
Frank Lloyd Wright Trust
Chicago and Oak Park, Illinois, USA

Updated: May 2017

Supervisor’s Title: HS Daily Operations Manager or RH Daily Operations Manager
Employees Supervised: None
Classification: Seasonal/part-time (April-October) Hourly
Location: Chicago, IL and Oak Park, IL

WORK SUMMARY:
Implement successful delivery of daily guest experiences and activities including but not limited to tours, programs, events, administrative support, shop and retail support, special use of sites and facility rentals at the Home and Studio, Unity Temple, the Rookery and Robie House. Travel to four Home and Studio and Unity Temple in Oak Park, Rookery in downtown Chicago, and Robie House in Hyde Park sites is required. Weekend and evening hours may be required to meet the needs of the organization and customer service goals of the department.

ESSENTIAL DUTIES:
  1. Deliver quality daily guest experiences including but not limited to tours, programs, events, special use of sites and facility rentals at the Home and Studio, Unity Temple, Robie House and the Rookery.
  2. Assist in the preparation of the sites for delivery of guest experiences
  3. Participate in and complete the interpreter training program(s), successfully learning to lead tours.
  4. Manage daily audio tour logistics.
  5. Assist with and support museum shop retail operations as assigned.
  6. As a team member of the Guest Relations Department provide organizational support and back up as coordinated by supervisor.
  7. Provide administrative assistance to Daily Operations Manager at Home and Studio site.
  8. Assist other departments and perform other duties as assigned.
  9. Ensure customer service and safety goals in order to contribute to organizational objectives.
  10. As a team member of the Trust, demonstrate positive interpersonal skills that promote open communication, respect for all positions, maintenance of confidentiality and success of the organization.
QUALIFICATIONS:
High school diploma or equivalent preferred. Position requires excellent customer service, organization and communication skills. Experience in hospitality, museums, or other service industry with proven results preferred. Experience with cash handling a plus.

ENVIRONMENT:
Central administrative office is accessible and located in Loop historic building; Oak Park and Chicago house museum sites are multi-level work areas not accessible to the mobility impaired. Position requires frequent computer and phone use. Workplace is a smoke- and drug-free environment. Travel to off-site locations necessary.  Weekend and occasional evening hours required. Equal opportunity employer.

HEALTH AND SAFETY REQUIREMENTS/INSTRUCTION:
Employees advised on OSHA standards through required signage and administrative updates compliant with federal and state law.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

TO APPLY:
apply@rcn.com

Please reference museum-employment.com when applying for this job.
This job posted by MERC from January 16 through April 17.







The last update to this page was 2-21-18.