Public Relations / Guest Services / Marketing Positions







Hospitality Associate
Liberty Science Center
Jersey City, New Jersey, USA

Position Overview
The Hospitality Associate (HA) helps makes the experience at Liberty Science Center one that our guests won’t forget. You are part of a team that is essential to fostering an environment that is enjoyable, conducive to interactive learning, and safe through engagement with everyone that walks through our exhibits. You are excited to interact with people from the Greater New York area and even around the world! You are talking to guests about the exhibits and addressing any needs or concerns. You are outgoing, amicable, responsible, and enthusiastic about working at Liberty Science Center! Hospitality Associates report to the Guest Engagement Coordinators.

Key Responsibilities
  • Consistently presents an eager, friendly, service-oriented demeanor
  • Acts as an ambassador for Liberty Science Center consistent with our brand promise
  • Maintains a thorough knowledge of exhibition, theater, event and program offerings
  • Assists guests with entry and orientation to facility, theaters, exhibit areas and lunch spaces
  • Contributes to preparation and shut down of all public spaces
  • Facilitates the exploration of exhibits and engages guests in conversations about exhibit content
  • Manages the operation of specific exhibits and theater experiences, including queuing and crowd control
  • Actively seeks ways to enhance the experiences of guests within designated spaces
  • Monitors condition and safety of public spaces, paying particular attention to the needs of guest
  • Ensures the high quality presentation of public spaces: testing exhibits for functionality, ensuring appropriate appearance of assigned areas, monitoring cleanliness in corridors, etc
  • Assists guests with emergency situations, as directed
  • Contributes to the execution of special activities and programs, including set up and break down
  • Responds appropriately to the needs of guests with special needs
  • Mentors volunteer staff
  • Participates in delivery of offsite experiences as needed
  • Other duties as needed
Schedule
Hospitality Associates have flexible schedules. The shifts are at least 4 hours from 8:45am to closing. Hospitality Associates should have availability 4 days out of the week (not including Monday). Scheduling may also include weekends, early mornings/evenings and holidays.

Salary
This position pays at the rate of $9.75 an hour and after a two months the rate increases to $10.25 an hour.

Knowledge, Skills, and Abilities
  • Exceptional communication skills
  • Prior success in the delivery of quality customer service in fast-paced environments
  • Creative and resourceful in problem solving
  • Ability to work well as a team member or independently
  • Enjoys working with people of all ages and diverse backgrounds
Preferred Qualifications:
  • High School diploma or equivalent is strongly desired
  • 6 months or more of customer service experience
Work Environment
Liberty Science Center is located in a beautiful state park in Jersey City, New Jersey, with easy access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. All employees have access to an on-site café, a terrace with stunning NYC views, and on-site yoga.

Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires employees be able to spend long periods of time standing and maneuvering quickly through crowds. Hospitality Associates have to climb and descend stairs and work in dark theater environments. Hospitality Associates have to be able to lift 35lbs. Hospitality Associates may be scheduled to work outdoor exhibits from Memorial Day to Labor Day. Hospitality Associates may also work in exhibits that are at least 18 feet above floor level.

To apply
Interested in applying? Please submit your resume and cover letter through our website www.lsc.org. Click on the "careers" link at the bottom of the page.

Liberty Science Center (LSC) is committed to a diverse workforce. It is LSC’s policy to provide equal treatment and consideration of all employees and qualified job applicants without regard to race, color, creed, national origin or ancestry, age, gender (including gender identity or gender expression), religion, sex, sexual orientation, marital status, military service status, disability, genetic information, or any other characteristic protected by state or federal law or local ordinance.

Liberty Science Center is a non-smoking facility.

Please reference museum-employment.com when applying for this job.
This job posted by MERC from April 12 through July 12.







Senior Client Services Representative
Artex Fine Art Services
Landover, Maryland, USA


Artex is the nation’s largest and most comprehensive fine art service provider to museums, galleries, auction houses and private collectors. We specialize in the safe handling of fine art, antiques and museum objects of all kinds. We provide transportation, crating and packing, storage, installation, rigging, and conservation services to museums, galleries, and auction houses as well as private and corporate collections. No matter the size or scope of the job, we provide solutions that meet or exceed the expectations of our clients, while ensuring them the most cost effective service possible. For this reason, ARTEX is routinely chosen to handle the most complex and demanding of projects, ranging from entire museum relocations to the shipment of an individual piece.

THE ROLE (Multiple Locations)
Reporting to the General Manager, the Senior Client Services Representative is responsible for leading the local customer service team and developing short term and long term business relationships. This position works directly with key accounts, larger projects, and responds to requests for services, creating estimates for jobs and insuring the coordination of the services once jobs are confirmed. Works closely with a wide variety of clients and all the Artex service departments to insure the highest level of client satisfaction. We have positions available in Long Island City, NY, Somerville, MA, Davie, FL and Inglewood, CA.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Works closely with the Director of Client Services and General Manager to identify, set sales goals and opportunities with clients in the market that the office is serving.
  • Oversees the allocation of client accounts and associated work assignments amongst the client services team members per the skill set and workload of each individual; ensuring that client demands are met in a responsive and efficient manner
  • Provides feedback to Director of Client Services and General Manager on business development efforts and on the status of client relationships.
  • Works with all departments to ensure that clients are provided with the highest standard of service to handle, pack, move and protect their property.
  • Identifies what resources are available both internally and externally to successfully realize the customer's requests in a timely, efficient manner.
  • Manages the complex logistics required to consolidate and disperse traveling exhibitions
  • Conveys and coordinates client information to Artex' operations departments to ensure the success of each job and coordinates any work performed by other service departments
  • Work with Director of Client Services and General Manager to market Artex’s transportation, storage, crating, packing, conservation and collection management services.
  • Provides guidance to team members on how to properly develop client relationships, create estimates, solve client problems, work with other departments and offices, and how to communicate to all parties with clear and complete information.
  • Proactively anticipates service concerns and works with colleagues to develop solutions
QUALIFICATIONS:
  • Bachelor’s degree or 8 years of similar experience working in a museum, gallery, or fine arts services company is preferred.
  • Strong communication skills with experience interacting with art professionals and high net worth individuals preferred.
  • Excellent problem solving skills and conflict resolution management required
  • Knowledge in handling paintings, sculptures, and antiquities preferred
  • Ability to effectively and professionally respond to frequent changes, delays, or unexpected client requests
  • Excellent communication skills with demonstrated ability to articulate relevant information and direction in an organized and concise manner
  • Experience working with a museum database system or similar
  • Capable of working under pressure and able to meet deadlines
  • Knowledge of conservation standards and practices
  • Museum or gallery inventory management experience preferred
  • Proficiency in computer skills including Microsoft Word, Excel, PowerPoint and the ability to navigate within the internet required.
  • Exemplary written and verbal communication skills
  • Travel as needed
HOW TO APPLY
If you feel you possess the experience and qualifications outlined, please submit your cover letter and resume to our HR department at jobs_fl@artexfas.com for immediate consideration. Please include Job Title and Job Posting Number in the Subject Line when applying. To learn more about Artex please visit www.artexfas.com.

Please reference museum-employment.com when applying for this job.
This job posted by MERC from April 9 through May 10.







Guest Services Manager
Evanston Museum featuring Horology & Glass
Evanston, Illinois, USA


Responsibilities of the job:
  • Report directly to the Executive Director.
  • Perform all hiring, evaluating and terminating of Visitor Services Staff and volunteers. Visitor Services Staff is comprised of employees tasked with handling point-of-sale (such as ticketing and cafe), security, tour guides, cleaning and maintenance.
  • Run the daily operations of the museum - including supervising the Visitor Services Staff and volunteers, monitoring staff breaks, delegating tasks for staff to do on slower days and filling in upon staff absences.
  • Manage the ticketing desk with a focus on customer service, organization and efficiency - ensuring visitors are attended to professionally and promptly.
  • Develop and maintain procedures for using the ticketing system and training Visitor Service Staff on its functionality.
  • Promote and manage the sales of memberships to visitors.
  • Handle operations of the downstairs cafe, including staffing, ordering inventory and making sure the stocking of the cafe kitchen and vending machines are handled as necessary.
  • Open and close registers, monitor and reconcile daily receipts and generate daily cash reports as required by accounting.
  • Actively work to generate group tours sales by regularly setting aside time to promote the Museum to local schools, park districts, community organizations, churches, etc.
  • Handle all aspects of booking group tours - including following up on calls and emails from interested organizations, generating outside sales through direct contact of local organizations, planning the tours, assigning staff as necessary and facilitating deposits and payment.
  • Organize weekly meetings for the Visitor Services Staff and volunteers in order to ensure daily operations run in a smooth and efficient manner.
  • Maintain a well-informed, working knowledge of the Museum collection and current exhibitions/programs for the ongoing training of Visitor Service Staff.
  • Serve as an advocate for the visitor while simultaneously promoting the welfare of the Museum - including communicating with visitors to ensure a positive Museum experience and resolving visitor concerns and complaints to their satisfaction and the Museum's.
The ideal candidate will have a Bachelor of Fine Arts degree (an M.F.A. is a plus) and seven years of management experience in a similar position as outlined above - or an education & work history that provides an equivalent match for this position.

Please send a resume and cover letter by email to evanstonmuseum@outlook.com.

Please reference museum-employment.com when applying for this job.
This job posted by MERC from April 9 through July 9.



Guest Relations Representative
Frank Lloyd Wright Trust
Oak Park, Illinois, USA


WORK SUMMARY: Implement successful delivery of daily guest experiences and activities including but not limited to tours, programs, events, administrative support, special use of sites and facility rentals at the Home and Studio, Unity Temple, the Rookery and Robie House. Travel to all four visitation sites is required. Weekend and evening hours may be required to meet the needs of the organization and customer service goals of the department.

ESSENTIAL DUTIES:
  • Deliver quality daily guest experiences including but not limited to tours, programs, events, special use of sites and facility rentals at the Home and Studio, Unity Temple, Robie House and the Rookery.
  • Assist in the preparation of the sites for delivery of guest experiences
  • Participate in and complete the interpreter training program(s), successfully learning to lead tours.
  • Manage daily audio tour logistics.
  • Assist with museum shop retail operations as assigned.
  • As a team member of the Guest Relations Department provide organizational support and back up as coordinated by supervisor.
  • Provide administrative assistance to Daily Operations Manager at Home and Studio site.
  • Assist other departments and perform other duties as assigned.
  • Ensure customer service and safety goals in order to contribute to organizational objectives.
  • As a team member of the Trust, demonstrate positive interpersonal skills that promote open communication, respect for all positions, maintenance of confidentiality and success of the organization.
QUALIFICATIONS:
High school diploma or equivalent preferred. Position requires excellent customer service, organization and communication skills. Experience in hospitality, museums, or other service industry with proven results preferred.

ENVIRONMENT:
Central administrative office is accessible and located in Loop historic building; Oak Park and Chicago house museum sites are multi-level work areas not accessible to the mobility impaired. Position requires frequent computer and phone use. Workplace is a smoke- and drug-free environment. Travel to off-site locations necessary. Weekend and occasional evening hours required. Equal opportunity employer.

HEALTH AND SAFETY REQUIREMENTS/INSTRUCTION:
Employees advised on OSHA standards through required signage and administrative updates compliant with federal and state law.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Email resume and cover letter to apply@flwright.org. Reference position title in subject line. Applicants are screened by human resources and resumes of qualified candidates are referred to individual departments.

NO PHONE CALLS WILL BE ACCEPTED.

Please reference museum-employment.com when applying for this job.
This job posted by MERC from February 9 through May 11.



The last update to this page was 4-14-16.