Public Relations / Guest Services / Marketing Positions







Visitor Assistant, Guest Services
Grounds For Sculpture
Hamilton, New Jersey, USA


Grounds For Sculpture is seeking part-time (average of 25 hours per week) Visitor Assistants for our Guest Services Department. The Visitor Assistant reports directly to the Managers of Guest Services. The Visitor Assistant, Guest Services is responsible for the daily GFS operational procedures and assisting visitors. Their primary responsibilities include providing excellent customer service, selling tickets, enforcing security and safety guidelines and distributing information.

Duties and Responsibilities
  • Welcome all visitors into Grounds For Sculpture, assist with crowd control, answer all visitor questions with the highest level of customer service at the desk and around the park
  • Enforce security and safety guidelines in all public spaces
  • Collect payment for entry and process memberships
  • Direct visitors & tour/school groups in the park to exhibitions and events
  • Answer phones
  • Replenish park poems, brochures, and supplies on scheduled park walks and around the buildings
  • Assist with the parking and traffic control
  • Assist with day-of event details and tasks.
  • All other duties as assigned
Requirements
  • High school diploma
  • Excellent communication and customer service skills
  • Proven knowledge of database and POS systems
  • 1 or more years work related experience in a related field
  • Must be willing to work evenings, weekends and be flexible with schedule
  • Valid Driver’s License
Submit Resume, Cover Letter to careers@groundsforsculpture.org

About Grounds For Sculpture
Nestled in the heart of central New Jersey lies Grounds For Sculpture (“GFS”), a magical place where art and nature are always at play. At its core are more than 270 sculptures by renowned and emerging contemporary artists, each thoughtfully positioned on meticulously landscaped parkland full of thousands of exotic trees and flowers. It is a feast for the senses.

Grounds For Sculpture (GFS) is a 42-acre sculpture garden, museum and arboretum with major exhibition, education, performance, restaurant and visitor amenities that make contemporary art accessible by showcasing it in beautiful settings that encourage discovery and learning. Its arboretum has more than 200 cultivars of trees, thousands of flowering shrubs, and settings grand and intimate, all to spotlight art and engage the visitor. GFS' indoor rotating gallery exhibitions, performing arts events, educational programs, and family activities invite people to approach and interact with art on their terms, growing in knowledge, understanding, and joy. Last year Grounds For Sculpture attracted over 230,000 visitors.

Please reference museum-employment.com when applying for this job.
This job posted by MERC from March 27 through June 27.
 


Guest Engagement Coordinator
Liberty Science Center
Jersey City, New Jersey, USA

Position Overview
Liberty Science Center (LSC) is currently seeking a full-time Guest Engagement Coordinator to join our Guest Engagement Team. The Guest Engagement Coordinator provides the training and supervision needed for a team of Associates working in exhibition spaces, theaters, and other public spaces to provide a quality customer service experience to LSC’s diverse guests. The Guest Engagement Coordinator facilitates a staff culture that embraces and advances LSC’s mission.

This position reports to the Associate Director of Guest Engagement.

About You
You are able to provide a dazzling beginning to end guest experience, supporting guest engagement programming, engaging with guests and delivering real-time customer support.

Key Responsibilities
The Guest Engagement Coordinator will:
  • Consistently present an eager, friendly, service-oriented demeanor
  • Demonstrate leadership by personally providing excellent customer service at all times.
  • Provide and develop training for new associates in all aspects of guest services; including all technologies, processes, and reporting
  • Model and coach to staff and peers about customer service best practices.
  • Ensure that staff on the Associate Team are well-informed daily and have working knowledge of the exhibitions, programs, and services available at LSC; works with the team to elevate the quality of the guest experience
  • Serve as an advocate for guests while simultaneously promoting the welfare of LSC communicate with a variety of guests with diverse interests and abilities to ensure a positive museum experience, resolve visitors’ concerns and complaints to their satisfaction and LSC’s.
  • Assist with general administrative and clerical work, including filing, photocopying, and mailing
  • Provide associates with coaching and professional development to address individualized needs and working styles and address conflict when needed.
  • Oversee staffing while maintaining the appearance and functionality of public spaces.
  • Advocate for specific improvements to the facility, exhibits, wayfinding, operational processes, etc.
  • Liaise with other departments, to enhance the guest experience, resolve immediate operational deficiencies, and to address atypical guest situations.
  • Assume a leadership role in emergency situations.
  • Lead Associate Team meetings and discussions to disseminate information, conduct operations planning, celebrate individual and collective achievements, improve relationships, etc.
  • Contribute to the development and implementation of staff incentive and recognition programs.
  • Assist with special events and programming as needed.
  • Other duties and responsibilities as assigned.
Preferred Knowledge, Skills, and Abilities

Knowledge
  • Understanding of customer service practices
  • Scheduling Associates to meet the needs of the business
Skills
  • Coaching
  • Modeling and role-playing best practices
  • Communicating in an open and curious manner
Abilities
  • Friendly with a positive, customer-centric attitude; ability to maintain a positive approach in a professional manner when dealing with a range of people
  • Demonstrated ability to work in a fast-paced environment; handle multiple tasks simultaneously and prioritize accordingly; adhere to deadlines; and flexibility to handle shifting demands
Preferred Qualifications and Experience
  • 4+ years of experience in customer service work, or an equivalent combination of education, training, and experience.
  • 2+ years of experience in people management
  • Demonstrated ability to work in a fast-paced environment; handle multiple tasks simultaneously and prioritize accordingly; adhere to deadlines; and flexibility to handle shifting demands
  • Knowledge of and experience with MS Office applications required, some experience with HotSchedules or Tessitura preferred
Work Culture at a Glimpse

Supervisory Responsibility
A team of four, Guest Engagement Coordinators supervises a team of approximately 125 part-time associates.

Schedule
This is a full-time position. Open availability required, weekends, some holiday and special after-hours event availability necessary.

Travel
This position requires minimal travel.

Environment
Guest Engagement Coordinators spend a majority of their time in public spaces that include large groups of people, loud noises and a range of lighting conditions.
Guest Engagement Coordinators are assigned a work cubicle located on an open floor plan that has terrific light and fabulous colleagues. A moderate amount of noise will be present on most days.

LSC is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to an on-site café, a terrace with stunning NYC views, and on-site yoga.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Guest Engagement Coordinators spend a majority of their time on their feet while working on the museum floors. While performing the duties of this job, the employee must be able to stand for long periods of time while working with staff on museum floor to prepare for events or fill in for staff on the floor. Guest Engagement Coordinators will spend 10% - 20% of their time at their desk using standard office equipment, such as a computer, phone, copier, files, supplies, fax and a scanner. The ability to lift 35 pounds is required. The position requires frequent visits to the museum floor (walking on concrete floors, climbing stairs, etc) and outdoors (walking on uneven ground, exposed to the elements), tolerating high levels of noise, and public speaking, sometimes in noisy environments.

Benefits
Liberty Science Center provides generous benefits and perks for all eligible full-time employees, including:
  • Medical, dental, and life insurance
  • 403(b) basic retirement plan with an outstanding employer match
  • Considerable paid time off, including annual leave, sick leave, and federal holidays
  • Long-term disability coverage
  • Flexible spending accounts (pre-tax income for eligible health and/or dependent care expenses)
  • Commuter benefits (pre-tax income for parking or mass transit expenses)
  • 20% discount for staff in the LSC store
  • 20% discount in on-site cafeteria
  • On-site yoga for $12/class
To apply:
Go to https://lsc.org/about-us/careers and click on the Guest Engagement Coordinator position. Please complete the application and submit a resume and cover letter highlighting why you are a perfect fit for this position.

Liberty Science Center is proud to provide an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetics, gender identity, or veteran status and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the location where we operate. LSC actively supports Americans with Disabilities Act and will consider reasonable accommodations.

To find out more, visit lsc.org or follow us on Facebook, LinkedIn or Twitter.

Please reference museum-employment.com when applying for this job.
This job posted by MERC from February 27 through May 27.



The last update to this page was 4-19-18.