Public Relations / Guest Services / Marketing Positions







Hospitality Associate
Liberty Science Center
Jersey City, New Jersey, USA

Position Overview
The Hospitality Associate (HA) helps makes the experience at Liberty Science Center one that our guests won’t forget. You are part of a team that is essential to fostering an environment that is enjoyable, conducive to interactive learning, and safe through engagement with everyone that walks through our exhibits. You are excited to interact with people from the Greater New York area and even around the world! You are talking to guests about the exhibits and addressing any needs or concerns. You are outgoing, amicable, responsible, and enthusiastic about working at Liberty Science Center! Hospitality Associates report to the Guest Engagement Coordinators.

Key Responsibilities
  • Consistently presents an eager, friendly, service-oriented demeanor
  • Acts as an ambassador for Liberty Science Center consistent with our brand promise
  • Maintains a thorough knowledge of exhibition, theater, event and program offerings
  • Assists guests with entry and orientation to facility, theaters, exhibit areas and lunch spaces
  • Contributes to preparation and shut down of all public spaces
  • Facilitates the exploration of exhibits and engages guests in conversations about exhibit content
  • Manages the operation of specific exhibits and theater experiences, including queuing and crowd control
  • Actively seeks ways to enhance the experiences of guests within designated spaces
  • Monitors condition and safety of public spaces, paying particular attention to the needs of guest
  • Ensures the high quality presentation of public spaces: testing exhibits for functionality, ensuring appropriate appearance of assigned areas, monitoring cleanliness in corridors, etc
  • Assists guests with emergency situations, as directed
  • Contributes to the execution of special activities and programs, including set up and break down
  • Responds appropriately to the needs of guests with special needs
  • Mentors volunteer staff
  • Participates in delivery of offsite experiences as needed
  • Other duties as needed
Schedule
Hospitality Associates have flexible schedules. The shifts are at least 4 hours from 8:45am to closing. Hospitality Associates should have availability 4 days out of the week (not including Monday). Scheduling may also include weekends, early mornings/evenings and holidays.

Salary
This position pays at the rate of $9.75 an hour and after a two months the rate increases to $10.25 an hour.

Knowledge, Skills, and Abilities
  • Exceptional communication skills
  • Prior success in the delivery of quality customer service in fast-paced environments
  • Creative and resourceful in problem solving
  • Ability to work well as a team member or independently
  • Enjoys working with people of all ages and diverse backgrounds
Preferred Qualifications:
  • High School diploma or equivalent is strongly desired
  • 6 months or more of customer service experience
Work Environment
Liberty Science Center is located in a beautiful state park in Jersey City, New Jersey, with easy access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. All employees have access to an on-site café, a terrace with stunning NYC views, and on-site yoga.

Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires employees be able to spend long periods of time standing and maneuvering quickly through crowds. Hospitality Associates have to climb and descend stairs and work in dark theater environments. Hospitality Associates have to be able to lift 35lbs. Hospitality Associates may be scheduled to work outdoor exhibits from Memorial Day to Labor Day. Hospitality Associates may also work in exhibits that are at least 18 feet above floor level.

To apply
Interested in applying? Please submit your resume and cover letter through our website www.lsc.org. Click on the "careers" link at the bottom of the page.

Liberty Science Center (LSC) is committed to a diverse workforce. It is LSC’s policy to provide equal treatment and consideration of all employees and qualified job applicants without regard to race, color, creed, national origin or ancestry, age, gender (including gender identity or gender expression), religion, sex, sexual orientation, marital status, military service status, disability, genetic information, or any other characteristic protected by state or federal law or local ordinance.

Liberty Science Center is a non-smoking facility.

Please reference museum-employment.com when applying for this job.
This job posted by MERC from April 12 through July 12.







Guest Services Manager
Evanston Museum featuring Horology & Glass
Evanston, Illinois, USA


Responsibilities of the job:
  • Report directly to the Executive Director.
  • Perform all hiring, evaluating and terminating of Visitor Services Staff and volunteers. Visitor Services Staff is comprised of employees tasked with handling point-of-sale (such as ticketing and cafe), security, tour guides, cleaning and maintenance.
  • Run the daily operations of the museum - including supervising the Visitor Services Staff and volunteers, monitoring staff breaks, delegating tasks for staff to do on slower days and filling in upon staff absences.
  • Manage the ticketing desk with a focus on customer service, organization and efficiency - ensuring visitors are attended to professionally and promptly.
  • Develop and maintain procedures for using the ticketing system and training Visitor Service Staff on its functionality.
  • Promote and manage the sales of memberships to visitors.
  • Handle operations of the downstairs cafe, including staffing, ordering inventory and making sure the stocking of the cafe kitchen and vending machines are handled as necessary.
  • Open and close registers, monitor and reconcile daily receipts and generate daily cash reports as required by accounting.
  • Actively work to generate group tours sales by regularly setting aside time to promote the Museum to local schools, park districts, community organizations, churches, etc.
  • Handle all aspects of booking group tours - including following up on calls and emails from interested organizations, generating outside sales through direct contact of local organizations, planning the tours, assigning staff as necessary and facilitating deposits and payment.
  • Organize weekly meetings for the Visitor Services Staff and volunteers in order to ensure daily operations run in a smooth and efficient manner.
  • Maintain a well-informed, working knowledge of the Museum collection and current exhibitions/programs for the ongoing training of Visitor Service Staff.
  • Serve as an advocate for the visitor while simultaneously promoting the welfare of the Museum - including communicating with visitors to ensure a positive Museum experience and resolving visitor concerns and complaints to their satisfaction and the Museum's.
The ideal candidate will have a Bachelor of Fine Arts degree (an M.F.A. is a plus) and seven years of management experience in a similar position as outlined above - or an education & work history that provides an equivalent match for this position.

Please send a resume and cover letter by email to evanstonmuseum@outlook.com.

Please reference museum-employment.com when applying for this job.
This job posted by MERC from April 9 through July 9.



The last update to this page was 5-17-17.