Public Relations / Guest Services / Marketing Positions







Guest Relations Representative
Frank Lloyd Wright Trust
Oak Park, Illinois, USA


WORK SUMMARY: Implement successful delivery of daily guest experiences and activities including but not limited to tours, programs, events, administrative support, special use of sites and facility rentals at the Home and Studio, Unity Temple, the Rookery and Robie House. Travel to all four visitation sites is required. Weekend and evening hours may be required to meet the needs of the organization and customer service goals of the department.

ESSENTIAL DUTIES:
  • Deliver quality daily guest experiences including but not limited to tours, programs, events, special use of sites and facility rentals at the Home and Studio, Unity Temple, Robie House and the Rookery.
  • Assist in the preparation of the sites for delivery of guest experiences
  • Participate in and complete the interpreter training program(s), successfully learning to lead tours.
  • Manage daily audio tour logistics.
  • Assist with museum shop retail operations as assigned.
  • As a team member of the Guest Relations Department provide organizational support and back up as coordinated by supervisor.
  • Provide administrative assistance to Daily Operations Manager at Home and Studio site.
  • Assist other departments and perform other duties as assigned.
  • Ensure customer service and safety goals in order to contribute to organizational objectives.
  • As a team member of the Trust, demonstrate positive interpersonal skills that promote open communication, respect for all positions, maintenance of confidentiality and success of the organization.
QUALIFICATIONS:
High school diploma or equivalent preferred. Position requires excellent customer service, organization and communication skills. Experience in hospitality, museums, or other service industry with proven results preferred.

ENVIRONMENT:
Central administrative office is accessible and located in Loop historic building; Oak Park and Chicago house museum sites are multi-level work areas not accessible to the mobility impaired. Position requires frequent computer and phone use. Workplace is a smoke- and drug-free environment. Travel to off-site locations necessary. Weekend and occasional evening hours required. Equal opportunity employer.

HEALTH AND SAFETY REQUIREMENTS/INSTRUCTION:
Employees advised on OSHA standards through required signage and administrative updates compliant with federal and state law.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Email resume and cover letter to apply@flwright.org. Reference position title in subject line. Applicants are screened by human resources and resumes of qualified candidates are referred to individual departments.

NO PHONE CALLS WILL BE ACCEPTED.

Please reference museum-employment.com when applying for this job.
This job posted by MERC from February 9 through May 11.







Traffic Assistant
Grounds For Sculpture
Hamilton, New Jersey, USA

Traffic Assistant, Guest Services

Grounds For Sculpture is seeking part-time (average of 18 hours per week) Traffic Assistants for our Guest Services Department. The Traffic Assistant reports directly to the Managers of Guest Services. The Traffic Assistant is responsible for directing the parking and traffic at GFS during our high season. This team will work independently to ensure the safety of visitors and organization of cars and will report all parking updates through the day to the rest of the Guest Service Staff and Management.

Duties and Responsibilities
  • Assist with parking and directing visitors cars at GFS
  • Provide accurate information, directions and superior customer service
  • Organize parking in a strategic orderly system
  • Communicate regularly with management
  • Manage directing traffic and the change of parking locations based on availability in all parking lots
  • Oversee safety of artwork and public space outdoors
  • Attend morning meetings and keep up to date on daily events happening at GFS
  • All other duties as assigned
Requirements
  • High school diploma
  • 1 or more years work related experience in a related field
  • Must be willing to work evenings, weekends and be flexible with schedule; willing to work in various temperatures
  • Proven exceptional customer service skills, organization and attention to detail
  • Valid Driver’s License
  • Basic computer knowledge
Deadline for Applicants: Friday, January 20, 2017
Submit Resume, Cover Letter to careers@groundsforsculpture.org

About Grounds For Sculpture
Nestled in the heart of central New Jersey lies Grounds For Sculpture (“GFS”), a magical place where art and nature are always at play. At its core are more than 270 sculptures by renowned and emerging contemporary artists, each thoughtfully positioned on meticulously landscaped parkland full of thousands of exotic trees and flowers. It is a feast for the senses.

Grounds For Sculpture (GFS) is a 42-acre sculpture garden, museum and arboretum with major exhibition, education, performance, restaurant and visitor amenities that make contemporary art accessible by showcasing it in beautiful settings that encourage discovery and learning. Its arboretum has more than 200 cultivars of trees, thousands of flowering shrubs, and settings grand and intimate, all to spotlight art and engage the visitor. GFS' indoor rotating gallery exhibitions, performing arts events, educational programs, and family activities invite people to approach and interact with art on their terms, growing in knowledge, understanding, and joy. Last year Grounds For Sculpture attracted over 230,000 visitors.

Please reference museum-employment.com when applying for this job.
This job posted by MERC from January 9 through April 13.



Visitor Assistant
Grounds For Sculpture
Hamilton, New Jersey, USA


Visitor Assistant, Guest Services

Grounds For Sculpture is seeking part-time (average of 25 hours per week) Visitor Assistants for our Guest Services Department. The Visitor Assistant reports directly to the Managers of Guest Services. The Visitor Assistant, Guest Services is responsible for the daily GFS operational procedures and assisting visitors. Their primary responsibilities include providing excellent customer service, selling tickets, enforcing security and safety guidelines and distributing information.

Duties and Responsibilities
  • Welcome all visitors into Grounds For Sculpture, assist with crowd control, answer all visitor questions with the highest level of customer service at the desk and around the park
  • Enforce security and safety guidelines in all public spaces
  • Collect payment for entry and process memberships
  • Direct visitors & tour/school groups in the park to exhibitions and events
  • Answer phones
  • Replenish park poems, brochures, and supplies on scheduled park walks and around the buildings
  • Assist with the parking and traffic control
  • All other duties as assigned
Requirements
  • High school diploma
  • Excellent communication and customer service skills
  • Proven knowledge of database and POS systems
  • 1 or more years work related experience in a related field
  • Must be willing to work evenings, weekends and be flexible with schedule
  • Valid Driver’s License
Deadline for Applicants: Friday, January 20, 2017
Submit Resume, Cover Letter to careers@groundsforsculpture.org

About Grounds For Sculpture
Nestled in the heart of central New Jersey lies Grounds For Sculpture (“GFS”), a magical place where art and nature are always at play. At its core are more than 270 sculptures by renowned and emerging contemporary artists, each thoughtfully positioned on meticulously landscaped parkland full of thousands of exotic trees and flowers. It is a feast for the senses.

Grounds For Sculpture (GFS) is a 42-acre sculpture garden, museum and arboretum with major exhibition, education, performance, restaurant and visitor amenities that make contemporary art accessible by showcasing it in beautiful settings that encourage discovery and learning. Its arboretum has more than 200 cultivars of trees, thousands of flowering shrubs, and settings grand and intimate, all to spotlight art and engage the visitor. GFS' indoor rotating gallery exhibitions, performing arts events, educational programs, and family activities invite people to approach and interact with art on their terms, growing in knowledge, understanding, and joy. Last year Grounds For Sculpture attracted over 230,000 visitors.

Please reference museum-employment.com when applying for this job.
This job posted by MERC from January 9 through April 13.



The last update to this page was 3-20-16.